Crypto FAQ
Unlock crypto insights and accelerate growth with our AI-powered analytics. Make data-driven decisions that deliver exceptional results.
Your security comes first. Blue Orion employs bank-grade encryption, two-factor authentication (2FA), and cold storage to protect digital assets. We adhere to stringent financial regulations in France and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.
- Step-by-step guides with 24/7 support
- Practice risk-free with virtual funds in a demo
- Automated tools that handle the heavy lifting for you
- Start small (from as little as ) and learn as you trade!
Bank card withdrawals are processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary based on your bank and verification status.
We earn revenue through premium features and volume-based exchange partnerships, not user fees. No hidden fees - you always see the exact transaction amount before confirming.
Yes—Blue Orion is available in most countries worldwide (98+ and growing). Simply select your country during registration to confirm availability and view local payment options. We adhere to all applicable local regulations to keep your trading secure and compliant.
- AI-powered recommendations - Receive personalized coin suggestions aligned with your risk level
- Ready-made portfolios – curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals - Instant buy and sell alerts for leading cryptocurrencies
24/7 support is available through live chat and email at info@eclat-tradelux.com. For urgent issues, our average response time is under 15 minutes.
-
Licensed Service
- Registered with FinCEN, FCA, and CySEC
- Periodic audits by independent firms
-
Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your country's regulations
- KYC verification required where legally mandated
-
Your Funds Are Safeguarded
- Bank-level security (just like online banking)
- 95% of assets are held offline (cold storage)
-
Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA, SWIFT - no fees)
- PayPal (instant processing)
-
Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT - 0% fees)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For all inquiries, please contact our partner broker directly. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get started. If you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve them.
Support Hours
Our customer service team is available 24/7 without interruption. On rare occasions when immediate access is unavailable, be assured that our support specialists will respond to your request as quickly as possible.
